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Thread Statistics | Show CCP posts - 6 post(s) |
Duff Man
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Posted - 2006.05.26 07:56:00 -
[1]
I'm angry. Furious perhaps, but angry at the very least.
Why am I angry you ask? Let me explain.
I'm a Network Administrator in my real life occupation, I and 2 other staff who report to me as their senior Administrator am resposible for a network comprising of 13 Servers and 350 or so Laptops and Desktops. I support everything from Windows 2003 Standard and Enterprise Servers running SQL 2000, Exchange 2003, Interbase, IIS, IAS, Firewall 1, and many many more technologies to varying degrees of competence (I'm certainly not an expert in everything..)
So when I deal with one of CCPs tech support staff who tells me that my Crash to Desktop problem is my connection, using some ping plotter results that I sent in showing the occasional 10% or so packet loss (ICMP Packet loss I might add) on my net connection as evidence - I get mad.
When I can go to the Known issues of these forums and see many people having the same Issue as I and all being told the same thing by said tech support, I get mad. When I have explained that I run 2 accounts from seperate machines and that they never drop at the same time (Except when tranquility crashes) and I still get told its "Your machine" or "Your connection" I get mad.
When no other application / game, including other MMORPGs gives me anything like these issues and I still am being told that somehow "Its your machine" "Its your connection" - I get mad.
CCP Tech support need to wake up to the fact that there is a problem causing CTDs on many EVE clients, and it is **** obvious to anyone who knows how to do basic troubleshooting that the issue is not in fact "Our Machines, or "Our Connections" in what I would say is most cases.
CCP I'm not going to act like some Massiah IT guru who knows everything, I don't. What I do know is that these issues have nothing to do with my machines, or for that matter - my internet connection. As stated I am a Network Professional and it is with this consideration that I emplore you to investigate this, as right now you're shunning your own community members on a support issue that IS game breaking for them.
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Duff Man
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Posted - 2006.05.26 08:01:00 -
[2]
Oh and Jim - Thanks for that 10k For the shuttle last night :). It was truly appreciated.
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Duff Man
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Posted - 2006.05.26 08:49:00 -
[3]
Bump. I'd like some more people that are having these issues to post here.
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Duff Man
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Posted - 2006.05.26 10:18:00 -
[4]
 Originally by: cpskatan
Edited by: cpskatan on 26/05/2006 09:42:34
its the bloody creative cards i tell ya,, turn sound off or use onboard
Using an On board Sound card - Realtek not creative.
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Duff Man
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Posted - 2006.05.26 10:18:00 -
[5]
Originally by: Arlenik Emmanouelik
You don't have 10k for a shuttle? You must have lost alot to those CTDs.
And yes, I've been having this CTDs problem also. It doesn't happen that often, but I don't remember having this problem two months ago. I think all this CTDs problem started after that small hardware upgrade. Anyone else can recall how long we've been having this problem?
It was an alt of mine - that i'd never logged on before. I offered to log my main back on to give him the isk and he said no need.
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Duff Man
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Posted - 2006.05.26 10:20:00 -
[6]
Originally by: Duff Man
Originally by: Arlenik Emmanouelik
You don't have 10k for a shuttle? You must have lost alot to those CTDs.
And yes, I've been having this CTDs problem also. It doesn't happen that often, but I don't remember having this problem two months ago. I think all this CTDs problem started after that small hardware upgrade. Anyone else can recall how long we've been having this problem?
It was an alt of mine - that i'd never logged on before. I offered to log my main back on to give him the isk and he said no need.
Rightio - This is exactly what i'm going to do now, starting tonight. Anyone else having this issue do the same thing and maybe the bug catchers at CCP can find the issue.
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Duff Man
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Posted - 2006.05.26 10:22:00 -
[7]
Originally by: Arlenik Emmanouelik
Originally by: Mephysto
As KirikaPhoenix stated, the best way for us to resolve this is for you to send in bugreports. For this type of CTD issue (and yes, it 'doesnt happen to me'Ö) please follow the steps listed here. The most important part is to include the .dmp file created in a subfolder of your Eve folder called "Logs" (eg. "C:\Program Files\CCP\EVE\Logs"), as this will give the programmers the best information about what is causing the problem.
I think I've only bugreported once or twice so far, but the issues had nothing to do with CTD. What I found out is that bugreporting is boring, and really not something CCP should ask its customer to do. UNLESS, there is some kind of reward for every valid and unreported bug. Just the same way people get paid ISK for writing in EON, or being rewarded for inviting their friends to play EVE. Just an idea
Lol - No offence but if the developers find the quash the bug from the info I send them - I will start logging allf my eve sessions - always and sending them the log EVERY time that an error keeps reoccuring...
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Duff Man
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Posted - 2006.05.26 11:38:00 -
[8]
Its not my ISP. The issue is with the game client. I am also running a Dual Core Processor as mentioned by another of the posters here - however my second machine is not dual core and still has the issue (Although admittedly far far less often).
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Duff Man
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Posted - 2006.05.26 16:48:00 -
[9]
I've been running log server, and have caught 4 CTDs within the last few hours on it... The machine next to me running my Hauler / Indy char hasn;t crashed once yet tonight.
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